Shipping Policy

Shipping Policy – Velqumora™

At Velqumora™, we are committed to providing a reliable and convenient shipping experience from the time your order is placed until your drinkware products arrive safely at your doorstep.

Our products are created for modern lifestyles — combining practicality, durability, and stylish design to support everyday hydration wherever you go.

Our Shipping Process

To provide efficient service and maintain fair pricing, Velqumora™ partners with trusted fulfillment providers and logistics networks.

This shipping approach helps us:

• Maintain consistent quality standards
• Offer competitive pricing for customers
• Reduce excess packaging and unnecessary waste
• Improve overall shipping efficiency and delivery reliability

1. Order Processing & Shipping Fees

Processing Time

Orders are generally processed within 2–5 business days for verification, packaging, and quality inspection before shipment.

During holidays, promotional events, or periods of high order volume, processing times may extend up to 6 business days.

Shipping Fee

A flat shipping charge of $6.99 per order applies for supported delivery regions, regardless of order size or destination.

2. Estimated Delivery Times

Estimated shipping times are as follows:

• United States: 8–14 business days
• Canada / United Kingdom / Australia: 10–16 business days
• Other International Destinations: 14–21 business days

Please note that delivery estimates may vary depending on customs procedures, local postal services, weather conditions, or carrier delays.

3. Order Tracking

Once your order has been shipped, a confirmation email with tracking information will be sent to you.

Please keep in mind:

• Tracking details may require 1–3 business days to update after shipment.
• Delayed tracking updates do not necessarily mean the package is lost.

4. International Shipping & Customs

For international orders:

• Shipments may be sent under DDU (Delivered Duty Unpaid) terms.
• Customers are responsible for any applicable import duties, taxes, or customs fees required by their country.
• Velqumora™ is not responsible for delays caused by customs inspections or international clearance procedures.

Import charges may vary depending on your destination country and local regulations.

5. Order Changes & Cancellations

Orders are processed promptly to ensure fast shipping.

If you need to update or cancel an order, please contact us within 12 hours of placing your order at:

📧 service@velqumora.com

Once an order has entered processing or shipment preparation, modifications or cancellations may no longer be available.

6. Lost or Damaged Packages

Damaged Deliveries

If your order arrives damaged, please contact us within 72 hours after delivery and provide clear photos of:

• The product
• The external packaging
• The shipping label

Our team will review the situation and arrange a replacement or appropriate resolution when necessary.

Lost Packages

If the shipping carrier confirms that a package has been lost during transit, we will investigate the issue and arrange a replacement after verification.