Return & Refund Policy
Return & Refund Policy – Velqumora™
At Velqumora™, customer satisfaction is very important to us. We want you to feel confident when purchasing our smart hydration products and accessories. If your order does not meet your expectations, we offer a straightforward return and refund process to help make things right.
Return Eligibility
Customers may request a return within 30 days of receiving their order if the following conditions are met:
• The item is unused and remains in its original condition
• Original packaging, accessories, and included components are intact
• Proof of purchase, such as an order confirmation or receipt, is provided
Products that do not meet these requirements may not be eligible for a refund or exchange.
How to Start a Return
To request a return, please contact our customer support team:
Once your request has been reviewed and approved, we will provide:
• Return instructions
• The correct return shipping address
• Additional return details if applicable
⚠️ Returns sent without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Products
Please inspect your order carefully upon delivery.
If your item arrives damaged, defective, or incorrect, contact us within 72 hours after receiving the package and include clear photos of:
• The product
• The product packaging
• The shipping label
Our team will review the issue and arrange a replacement, exchange, or refund when appropriate.
Non-Returnable Items
Certain products may not qualify for return, including:
• Used or heavily worn items
• Customized or personalized products
• Gift cards
• Final sale or clearance items
If you are unsure whether your item is eligible for return, please contact us before submitting a request.
Exchanges
If you would like to exchange a product, please follow this process:
• Contact our support team for return authorization
• Return the original product following the provided instructions
• Place a new order for the replacement item
This process helps us provide faster service and maintain accurate inventory availability.
European Union Customers
Customers located within the European Union may request a cancellation or return within 14 days after delivery for any reason, provided that:
• The item remains unused
• Original packaging is preserved
• Proof of purchase is available
This policy applies in addition to our standard 30-day return policy for eligible unused products.
Refund Processing
After we receive and inspect the returned item, we will notify you regarding the status of your refund.
If approved:
• Refunds will be issued to the original payment method
• Processing times may take up to 10 business days depending on your bank or payment provider
If your refund has not appeared within 15 business days, please contact us at:
Return Shipping Address
The correct return address and detailed instructions will be provided after your return request has been approved by our support team.
Company Contact Information
Velqumora™
Email: service@velqumora.com
Velqumora™ is committed to providing innovative hydration products designed for convenience, functionality, and modern living. Our customer support team is always available to assist you and answer any questions you may have.